Privātums

Effective Date: May 27, 2026.

1. Introduction

At Vipsta Casino, we are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, process, and safeguard your information when you access our services, including our wide selection of slots like Book of Dead, Starburst, and Gates of Olympus, as well as our sports betting platform. As an operator licensed in Latvia, we comply with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Latvian Personal Data Processing Law (Fizisko personu datu apstrādes likums).

2. Data Controller

Vipsta Casino acts as the Data Controller for the personal information we collect from you. For any inquiries regarding your data, privacy rights, or to contact our Data Protection Officer, please email [email protected].

3. Legal Basis for Processing

We process your personal data under the following legal foundations:

Contractual Necessity: To provide you with gaming services, manage your account, facilitate deposits and withdrawals in EUR, and enable participation in bonuses and free spins.
Legal Obligation: To comply with requirements set forth by the Izložu un azartspēļu uzraudzības inspekcija (IAUI), anti-money laundering (AML) regulations, and Latvian tax laws.
Legitimate Interests: To maintain site security, detect and prevent fraud, and optimize our platform to offer a high-quality experience.
Consent: For the delivery of marketing communications regarding new games, promotional offers, or jackpots.

4. Information We Collect

To provide a secure and efficient service, we collect:

Identity Verification: Full name, personal code (personas kods), date of birth, and documentation required for KYC (Know Your Customer) procedures.
Financial Data: Transaction records processed via trusted Latvian banking partners including Swedbank, SEB, Citadele, and Luminor, as well as Visa, Mastercard, Paysafecard, and Trustly.
Technical and Usage Data: Information regarding your device, IP address, and gaming history. This includes data on your preferred games, such as Sweet Bonanza or Mega Moolah, and your engagement with sports betting, particularly on popular events like ice hockey (KHL/NHL) or local Virslīga football.

5. Compliance with IAUI and Latvian Law

As a licensed operator, we are mandated by the IAUI to ensure a secure gaming environment. We monitor gaming activity to prevent underage gambling and identify signs of problem gambling. Under Latvian law, we may be required to share information with national registries or regulatory authorities to maintain the integrity of the licensed market and fulfill our regulatory duties.

6. Responsible Gambling

Vipsta Casino is committed to responsible gaming. If we detect behavior indicative of gambling addiction, we may process your data to implement necessary safeguards, such as account limits or self-exclusion. We strongly encourage players to utilize resources provided by the Atkarību profilakses centrs or contact the IAUI helpline at 67 30 20 00 if they require assistance.

7. Data Sharing and Disclosure

We maintain strict confidentiality and never sell your personal information. We may share data only with:

Payment Service Providers: To ensure fast and secure EUR transactions.
Regulatory Authorities: To comply with IAUI mandates and license requirements.
Service Providers: Third-party partners assisting in IT infrastructure, security audits, and hosting services.

8. Data Retention

In accordance with Latvian AML and tax legislation, we are legally required to retain transaction and identity records for a minimum of 5 to 10 years following the closure of an account. Once this statutory period concludes, your data will be securely deleted or anonymized.

9. Your Data Rights

Under the GDPR, you possess the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Rectification: Request the correction of inaccurate or incomplete information.
Erasure: Request the deletion of your data, provided this does not conflict with our legal retention obligations.
Portability: Receive your data in a structured, commonly used format.
Lodge a Complaint: If you are dissatisfied with our handling of your data, you may contact the Latvian Data State Inspectorate (Datu valsts inspekcija).

10. Security Measures

We employ advanced technical and organizational security protocols, including robust encryption and firewall technologies, to protect your data from unauthorized access, loss, or alteration. We prioritize the safety of your financial transactions, ensuring that your experience remains both secure and enjoyable.

11. Cookies

Our platform uses cookies to enhance your user experience. These cookies help us remember your language preferences, track your favorite games (such as Quick Hit or NetEnt classics), and maintain your session securely. You may manage your cookie preferences through your browser settings.

12. Changes to This Policy

We reserve the right to update this Privacy Policy to reflect changes in legal requirements or our operational procedures. Any updates will be posted on this page with the effective date revised accordingly.

13. Contact Information

For any questions or concerns regarding our privacy practices, please contact our support team at: [email protected].